Refund policy

Refunds & Returns Policy

Effective Date: 5 July 2026

Welcome to Aura Veins. We value our customers and strive to provide high-quality products. Please read our Refunds & Returns Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

1. Business Information

Business Name: Aura Veins

Products Sold: Physical Health & Therapy Products

Email: aarishkamboz@gmail.com

Address: Sector 40, Gurgaon, India

2. No Return Policy

Due to the nature of our health and wellness products, Aura Veins does not accept returns or exchanges once an order has been delivered.

For hygiene, safety, and quality assurance reasons, all sales are considered final.

We kindly ask customers to carefully review product descriptions, specifications, and ingredients before placing an order.

3. Refund Eligibility

Although we do not accept returns, we may provide a refund or replacement under the following circumstances:

You received the wrong product.
The product arrived damaged during shipping.
The product is defective upon arrival.
Your order was lost in transit and confirmed by the shipping carrier.
You were charged more than once for the same order.

Refunds or replacements are issued at our sole discretion after reviewing the claim.

4. Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase.
Incorrect orders placed by the customer.
Products that have been opened or used.
Allergic reactions or individual sensitivities (customers should review ingredient information before purchasing).
Orders delivered successfully to the shipping address provided.
Delays caused by the shipping carrier that are beyond our control.
Incorrect or incomplete shipping addresses provided by the customer.

5. Reporting Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Your email should include:

Your full name
Order number
A description of the issue
Clear photographs of the product
Photographs of the shipping package (if applicable)

Email us at:

aarishkamboz@gmail.com

Claims submitted after this period may not be eligible for review.

6. Replacement Process

If your claim is approved, we may choose to:

Send a replacement product at no additional cost, or
Issue a full or partial refund to your original payment method.

The chosen resolution will depend on the nature of the issue and product availability.

7. Refund Processing Time

If a refund is approved:

Refunds are issued to the original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.
Processing times may vary based on your financial institution.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it cannot be canceled.

To request a cancellation, contact us immediately at:

aarishkamboz@gmail.com

9. Shipping Fees

Original shipping charges are non-refundable, except where required by applicable law or if the error was caused by Aura Veins (such as sending the wrong product).

10. Customer Responsibilities

Customers are responsible for:

Providing accurate shipping information.
Reviewing product information before purchase.
Contacting us promptly if there is an issue with their order.

Aura Veins is not responsible for delivery issues caused by incorrect or incomplete customer-provided information.

11. Contact Information

For questions regarding this Refunds & Returns Policy or to report an issue with your order, please contact us:

Aura Veins